Privacy Officer on duty — Law 25 · PIPEDA · Access Act

97% of Quebec SMEs are not compliant with Law 25.

The law has been fully in force since September 2024. Fines can reach $25,000,000. Only 3% of businesses actually meet their obligations — Synéra helps you become one of the rare exceptions.

Compliant SMEs
3 %
CAI complaints
+227 %
Breach notifications
+559 %
— 4 regulatory worlds · 1 specialized team

Who we serve — four audiences, four regulatory frameworks.

Private · Quebec

Quebec SMEs

Law 25 — obligations fully in force. Any business operating in Quebec that handles personal information.

Law 25 — Full guide →
Public · Quebec

Public bodies

Departments, municipalities, RCMs, Crown corporations. The Access Act + Law 25.

Quebec public sector →
Private · Canada outside QC

Canadian businesses

Federal PIPEDA, PIPA-AB and PIPA-BC. A unified, multi-jurisdiction posture.

PIPEDA — Canada →
Special cases

Special regimes

European GDPR, sector laws (health, finance), multi-country groups. Let's talk it through.

Contact us →
— We support organizations across every sector
02 · The reality in Quebec

Law 25 is present & in force. Compliance is often absent & rare.

SMEs truly compliant
0%
GRIC / UdeS · 2023
Max fine — Law 25
$0M
Or 4% of revenue
Rise in CAI complaints
0%
CAI · 2024–25
Breach notifications
0%
CAI · 2024–25

Four misconceptions that cost dearly.

False

“Our privacy policy is enough.”

Reality. Law 25 requires a designated Privacy Officer, a processing registry, privacy impact assessments, a valid consent mechanism, the right to erasure and much more.

False

“Our IT department handles it.”

Reality. This is a legal governance obligation — it also involves HR, finance, operations and vendors.

False

“We're too small to be targeted.”

Reality. Any organization that collects personal information (name, email, phone) in Quebec is subject to the law — with no minimum threshold.

False

“We have a plan, we're on track.”

Reality. 61% of SMEs say they have a plan — only 3% have actually implemented it (GRIC/UdeS 2023).

03 · Law 25 programs

From where you are to where you need to be. A program for every stage.

/ 01 · Diagnostic

Synéra Check

A complete initial audit of your current posture. Identify your gaps in a few days.

  • Processing inventory
  • Documented Law 25 gaps
  • Prioritized action plan
Learn more →
/ 02 · Compliance build

Synéra Conforme

Full implementation of your compliance program, delivered turnkey.

  • Registry + policies
  • PIAs for critical modules
  • Documented procedures
Learn more →
/ 03 · Ongoing governance

Synéra Vigile

Actively maintaining your posture. Continuous review, regulatory updates, hands-on support.

  • Quarterly reviews
  • Regulatory monitoring
  • Team support
Learn more →
04 · Method

A clear process. Lasting results.

01

Analyze

Diagnosis and mapping of existing processing, gaps against the applicable legal framework.

02

Plan

Strategy and a prioritized action plan based on your maturity and constraints.

03

Deploy

Operational rollout — policies, registries, procedures, training.

04

Monitor

Continuous tracking, compliance indicators, optimization, regulatory watch.

05

Defend

Support in the event of an incident or CAI complaint. You're never alone.

05 · Ecosystem

Focused on compliance. Backed by specialists.

Legal

RB Avocats

Preferred legal counsel — Law 25, access, defence before the CAI.

rbavocats.ca →
Compliance tools

Conformaze

Quebec SaaS platform — document, execute, prove.

conformaze.com →
IT services

ITGS inc.

Pan-Canadian MSP — managed IT, cyber defence, Microsoft 365 since 2004.

itgs.ca →
Training

AAPI

The benchmark in training Quebec public bodies since 1991.

aapi.qc.ca →
06 · Why Synéra

Six concrete reasons to choose Synéra.

/ 01

Proven expertise

35 years in network architecture and security, 25 years in consulting. Not a firm that opened yesterday.

/ 02

Tailored approach

No off-the-shelf answers. Every engagement is calibrated to your size, sector and maturity.

/ 03

Partner ecosystem

ITGS, RB Avocats, AAPI, Conformaze — one point of contact, several areas of expertise mobilized.

/ 04

Full transparency

No black box. You understand what's done, why, and what it costs.

/ 05

Responsive support

On incidents, during business hours, on escalation — a reachable and accountable Privacy Officer.

/ 06

Multi-jurisdiction

Law 25, the Access Act, PIPEDA, GDPR — consistent coverage Canada-wide and internationally.

Compliance is not a box to tick. It's a living posture that demands the same rigour as a financial audit — and the same clarity as explaining to your neighbour why it matters.

Michel Monette · President, designated Privacy Officer
— A conversation, not a quote

Ready to start? Let's talk.