Everything about our services IT, security, Law 25.
The questions we get asked most often — and our answers, clear and precise. If you can't find yours, write to us.
01
Managed IT services
/ 01What is a managed IT services provider (MSP)?+
An MSP manages your IT infrastructure proactively — 24/7 monitoring, maintenance, support, updates, licensing — unlike the break-fix model that only repairs on demand.
/ 02Why outsource my IT services to Synéra rather than hiring an in-house IT employee?+
An in-house employee costs $80,000 to $120,000/year for often limited expertise. Synéra offers a multidisciplinary team (network, security, cloud, Law 25) at a predictable cost, with 24/7 coverage and no time off.
/ 03What types of businesses does Synéra support?+
Quebec SMEs with 5 to 250 employees across many sectors: professional services, healthcare, finance, retail, manufacturing, non-profits — with a tailored approach for every reality.
02
Cybersecurity
/ 04What is the difference between cyberdefence and secure computing?+
Cyberdefence is reactive (detect and respond to attacks). Secure computing is proactive (Zero Trust, identity management, system hardening). Synéra integrates both.
/ 05Is my business really at risk of a cyberattack?+
Yes. SMEs are prime targets — 71% of cyber incidents in Canada affect SMEs. Common vectors: ransomware, phishing, credential theft. Average cost for a Canadian SME: more than $200,000.
03
Law 25 compliance
/ 06What is Law 25 and does it apply to my business?+
Law 25 applies to EVERY Quebec organization that collects personal information. Obligations: appoint a Privacy Officer, publish a privacy policy, keep a register, conduct Privacy Impact Assessments (PIAs), report incidents to the CAI.
/ 07What are the penalties for non-compliance with Law 25?+
Administrative fines of up to $25M or 4% of revenue. Penal fines of up to $25M for legal persons. Not to mention reputational damage.
/ 08How long does it take to become compliant with Law 25?+
From 2 to 6 months for a typical SME: audit, policies, training, PIAs, technical measures. Synéra offers a free initial assessment to evaluate your situation.
04
Cloud computing
/ 09What is cloud computing and what are its benefits?+
Cloud computing lets you access computing resources over the Internet without local infrastructure. Benefits: lower costs, flexibility, access anywhere, automatic backups, continuous security updates. Synéra recommends Azure and Microsoft 365.
/ 10Can Synéra migrate my infrastructure to the cloud?+
Yes. Our Azure and M365 migrations follow a structured approach: audit, planning, parallel testing, gradual cutover, training. Post-migration governance follow-up to avoid budget overruns.
/ 11What government assistance programs exist for Quebec SMEs?+
CDAP, BDC Digital Growth, tax credits for digital transformation, sector funds. Synéra can help you identify the relevant programs and prepare your applications.
05
Our engagement
/ 12How does the engagement with Synéra work?+
In 5 steps: (1) free consultation, (2) analysis and assessment, (3) tailored proposal, (4) deployment and integration, (5) monitoring and optimization. No forced long-term contract.