01 · Introduction
Synéra ("we", "our") is operated by 9478-9310 Québec inc. This policy applies to all personal information processing activities — website visitors, clients, prospects and partners.
02 · Privacy Officer (RPRP)
In accordance with section 3.1 of Law 25, Synéra has designated a Privacy Officer (RPRP) :
- Michel Monette, President
- Email : [email protected]
- Phone : 438-686-4693
03 · Information collected
Under section 5 of Law 25, we may collect : your name, email, phone, company, position, the content of your requests through the forms, as well as technical data (IP address, browser, pages visited). We do not intentionally collect sensitive data (health, political opinions, biometric data) except with explicit consent and where necessary.
04 · Purposes of collection
We use your personal information to :
- Respond to your requests for information
- Provide you with our IT, cybersecurity and compliance services
- Manage the client relationship
- Improve our website and our services
- Comply with our legal obligations
05 · Consent
In accordance with section 8 of Law 25, your consent is required. It may be given through the forms on our site, by email, by phone, or through the cookie banner. You may withdraw your consent at any time at no cost and without prejudice.
06 · Use and disclosure
We never sell your personal information. We share it only with : our technology providers (hosting, email, management) bound by agreement, the authorities where the law requires it, or in the event of a merger/acquisition subject to a confidentiality undertaking.
07 · Hosting and transfers outside Quebec
In accordance with section 17 of Law 25, certain data is processed by American providers (Cloudflare, Microsoft, Resend). We have carried out a risk assessment and put adequate contractual protections in place.
08 · Security measures
In accordance with section 3.4 of Law 25, we have put in place access controls and system protections, and we apply best practices. No system is 100% secure — in the event of an incident, we apply the legal notification obligations.
09 · Retention of information
In accordance with section 23 of Law 25, your information is retained only for as long as necessary for its purpose, or longer where the law requires it (tax, contractual). Upon expiry, it is securely destroyed or anonymised.
10 · Your rights
In accordance with sections 27 and 28 of Law 25, you have the right to :
- Access your personal information
- Correct it
- Withdraw your consent
- Request erasure
- Request portability
We respond within 30 days. If you disagree, you may contact the Commission d'accès à l'information (CAI) : 1-888-528-7741 · cai.gouv.qc.ca.
11 · Privacy incidents
In accordance with section 3.5 of Law 25, in the event of an incident, we take measures to mitigate its impact, notify the persons concerned where there is a risk of serious injury, notify the CAI within 72 hours, and maintain a register of incidents.
12 · Cookies
In accordance with section 8.1 of Law 25, we use four categories of cookies : essential (always active), preferences, analytics and marketing (consent-based). A banner appears on your first visit and a link in the footer lets you change your preferences.
13 · Minors
Our site is intended for a B2B audience. We do not intentionally collect information from minors. If we detect any, it is deleted. Parents may contact our Privacy Officer to report such a situation.
14 · Changes
This policy may be updated to reflect changes in our practices or in the law. Substantial changes are communicated in a visible manner or by email.
15 · Contact us
To exercise your rights or ask any question :
- Michel Monette, Privacy Officer
- [email protected]
- 438-686-4693
We acknowledge receipt of your request within 30 days and respond within a further 30 days.